Reopening and Reimagining State Government Operations 

05-27-2020 12:08

What was covered: 

States across the country are grappling with whether, how, and when to return to normal service operations, as well as what the “next normal” of service delivery should look like.

This challenge is top of mind for states - over three quarters of states have already reopened one or more economic activities, and all states plan to reopen something by May 20 – putting pressure on government workplaces themselves to have a plan.

This webinar provides a framework for state governments to consider how to reopen effectively as well as reimagine the “next normal” for their service operations in the context of the COVID-19 crisis.

Key Learning Objectives:

  • Understand the key operational challenges facing states in the context of COVID-19 and discuss approaches to overcome these challenges

  • Introduce a framework state government leaders can use to develop a comprehensive strategy to resume operations and to reimagine the future of state service delivery


  • Melissa Dalrymple, Partner, McKinsey and Company

  • Kunal Modi, Associate Partner, McKinsey and Company

  • Meg Sachdev, Associate, McKinsey and Company

  • Sarah Tucker-Ray, Partner, McKinsey and Company

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