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Pursuing A Vision: Nebraska's Center of Operational Excellence

Early one morning in August 2019, eight employees from Nebraska’s Department of Environmental Quality gathered in a small conference room for a focused meeting. They were surrounded by white boards containing swim lanes detailing each employee’s workflow, metrics reflecting their progress, and...

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Building AN Enduring Structure: Minnesota's Office of Enterprise Sustainability

In late 2015, then-Minnesota Lieutenant Governor Tina Smith convened a group of senior state officials to discuss climate change. Smith, who was appointed to the U.S. Senate by Governor Mark Dayton in 2018, had just returned from a meeting with Minnesota’s delegation to the 2015 United Nations...

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2019 Institute on Management and Leadership - Materials and Presentations

The Institute on Management and Leadership is a premier and engaging two-day executive education program led by the Leadership for a Networked World at Harvard University. This event invites private sector partners to sit alongside state chief administrators to discuss challenges for 2019 and...

8 attachments


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Leading Culture Change: Opportunities & Challenges for a State Chief Administrator

How can a state chief administrator go about leading culture change within a large and disparate organization? What skills and strategies are needed to shift the many different cultures, attitudes and business functions that fall under the state chief administrator to improve customer service...

Leading Culture Change.pdf


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Michigan's Relentlessly Engaged Case Study

On January 1, 2011, Rick Snyder was inaugurated as Governor of Michigan amid one of the starkest economic periods in state history. From 2000 to 2009, incomes in the state plummeted from being the 18th-highest in the country to 38th place, a decline that only a few states had experienced since...

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Kansas' The Perfect Storm Case Study

In 2015, the State of Kansas was scheduled to perform what was supposed to be a routine upgrade to the software that supported its accounting system. However, as the deadline approached, officials realized that the transition would be anything but ordinary. Instead, they recognized a set of...

3 attachments


Library Entry
2018 Institute on Management and Leadership - Materials and Presentations

The 2018 Institute on Management and Leadership was a premier and engaging two-day executive education program led by the Leadership for a Networked World at Harvard University. This event invited private sector partners to sit alongside state chief administrators to discuss challenges for...

12 attachments


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Implementing Innovative Policy: A Case Study on Energy Savings in Kentucky

If we could design state operations from scratch, rarely would we structure government as it is today. The many different legacy systems and structures that grew organically are often an impediment to innovation. New technologies and business processes offer the potential for smarter more...

NASCA_Implementing_Innovative_Policy_A_Case Study_on_Energy Saving_in_KY.pdf


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Leading and Managing During Times of Transitions: Virginia Department of General Services Case Study

Ensuring a smooth succession of executive power during a gubernatorial transition requires coordinating many complex, politically-sensitive, moving parts. The state chief administrator sits at the epicenter of this vitally important sixty day period, and is often responsible for managing the...

NASCA_CaseStudy_PartA_Full Case Study.pdf


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Consolidating Human Resources and Information Technology Services in the Commonwealth of Pennsylvania

In early January 2017, Pennsylvania Governor Tom Wolf sent a memo to his Cabinet announcing a dramatic change: over the next six months, the commonwealth would consolidate Human Resources (HR) and Information Technology (IT) under a shared services model.1 This would help offset a budget deficit...

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