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Michigan's Relentlessly Engaged Case Study

On January 1, 2011, Rick Snyder was inaugurated as Governor of Michigan amid one of the starkest economic periods in state history. From 2000 to 2009, incomes in the state plummeted from being the 18th-highest in the country to 38th place, a decline that only a few states had experienced since...

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State of Michigan, Department of Technology, Management and Budget: 2017 Customer Satisfaction Survey

Survey objectives The Department of Technology, Management and Budget (DTMB) 2017 Customer Satisfaction Survey is an important part of DTMB’s strategic plan. The results and actions taken from this survey help ensure that DTMB is a customer-focused agency with a customer focused culture. The...

2017 DTMB Overall Report_8.1.17.pdf