In 2016, Illinois’ Central Management System was tasked by the governor’s office with increasing efficiency and lowering state government costs. The Rapid Results program was born to address this objective and adopted the mission of engaging employees throughout Illinois government to harness their ideas in delivering services faster, better, and with fewer resources. To date, the program has achieved commendable results including over $9,000,000 in annualized cost savings, 524,000 annualized hours saved, and we are currently at 2,175 employees trained in Rapid Results methodologies. Yet while achieving a measure of success, the Rapid Results program continues to face challenges and will need to adapt and grow in the future.
In this session, the Illinois Rapid Results team will walk participants through how the program was created, the principles that drive the program challenges Illinois’ team has faced in implementation, how previous skeptics have now become the program’s largest advocates, and lessons learned in leading process improvement program.
John Baranzelli, Deputy Director, Department of Central Management Services, State of Illinois
Mike Hoffman, Senior Advisor to the Governor, State of Illinois
Tim McDevitt, Acting Director, Department of Central Management Services, State of Illinois